“Integrated Consulting Solutions and Management Services for
Hospitality Businesses”
Operations Reviews and Market Assessments
IHM professionals have in excess of 200 combined years of hands on
senior management experience and have established a record of successfully
improving the operating performance and profitability for a wide variety
of accommodation, and food & beverage operations and activities and
attractions. We have completed assignments ranging from city centre
and convention hotels, destination resorts, suburban hotels, and a
variety of neighbourhood pubs, restaurants and local activities and
attractions.
Our integrated consulting solutions provide a multi disciplinary approach to evaluating
existing operating performance; working to increase revenues, eliminate unnecessary
costs, and improving efficiency by balancing the delivery of expected guest service
levels while minimizing costs.
When called upon, we are wiling to take control of the operation to
guide the implementation of our recommendations. Using an experienced
“hands on” approach we mentor and coach supervisory staff and monitor
the need for “mid course” corrections for operational changes.
These assignments usually require an evaluation and assessment of some or all of the
following:
Operational and Financial Control Systems;
Financial and Management Reporting Systems;
Physical Condition and Asset Security;
Benchmark and Market Share Analysis;
Market and Competitive Position;
Sales & Marketing Strategy;
Pricing, Yield and Revenue Management Practises;
Extranet and On-Line Travel Agent Strategy;
Human Resource Strategy;
Labour Utilization and Labour Cost Management; and