Hospitality Advisors
Hospitality Advisors
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- contact@wellinor.com
- +(123)-456-7890
For over 25 years Inntegrated Hospitality Management Ltd. (IHM) has been providing integrated consulting solutions and management services to Hospitality industry businesses. Our integrated consulting solutions leverage on a multi disciplinary approach to coordinate the development, and if necessary, the implementation of operational recommendations.
With an office in Calgary, Alberta, IHM’s primary service area is Western Canada and the Pacific Northwest.
Over 350 combined years of experience
We are a team of Industry professionals with over 350 combined years of senior management experience.
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Our Services
- All
- Management Services
- Advisory & Operating Efficiency
- Financial Reporting
- Lender & Receiver Support
- Specialized Services
Message from IHM President
Our team is made up of industry resources with more than 350 years of combined senior management experience.
This knowledge reflects our willingness to deliver on client focused engagement parameters, rather than on assignment duration, and also focuses on solutions, leveraged on a multi-disciplinary approach to develop operational changes and implement if necessary.
In addition, our unique combination of capabilities considers bold approaches resulting in better alternatives, brings a hands-on approach to resolve challenges to maximize value, and safely navigates the complexities of the industry.
In short, we create composure out of chaos.
This knowledge reflects our willingness to deliver on client focused engagement parameters, rather than on assignment duration, and also focuses on solutions, leveraged on a multi-disciplinary approach to develop operational changes and implement if necessary.
In addition, our unique combination of capabilities considers bold approaches resulting in better alternatives, brings a hands-on approach to resolve challenges to maximize value, and safely navigates the complexities of the industry.
In short, we create composure out of chaos.
Our Clients
What our Clients Say
Having worked closely with IHM over the years, I can attest to the high degree of professionalism and ethics consistently displayed by their team.
Bill Rheaume and IHM consistently supported our endeavors with a high degree of ethics and professionalism and provided sound advice on every turn. The ownership, while new to the industry, was able to lay the groundwork for their vision of the resort, thanks to IHM’s guidance.
The team at IHM has the expertise, experience, resources, and contacts to help any business. With just a few phone calls, IT specialists, insurance companies, even automotive mechanics for our shuttle vehicle, etc. were ready to help because the call came from IHM.
Ralph and the IHM team worked with us over a six-month period, monthly statements were produced, monthly and sometimes fortnightly checkpoints were held to ensure there was clear progress made to drive efficiencies in the operating model. Ralph and the IHM team did what they said they would do introducing execution to a hotel that was in dire need of improvement.
As a result of the industry expertise provided by IHM, operating earnings were improved by a multiple of their fees, and seasonal working capital requirements were more than fully recovered in each fiscal year. In addition, Ralph Miller supported the realization process and assisted, as requested, with settlement negotiations with the principal of the debtor.
Ralph Miller and Gordon Zavediuk provided professional assistance and industry expertise through a hotel foreclosure, subsequent management, and ultimate disposition. The hotel was operated over a period of several years; business plans were developed and implemented, which resulted in the hotel operations returning to profitability. Ultimately the hotel was sold as a going concern.
The City of Vancouver owns a large site improved with a 65-unit motor hotel and two rental houses. IHM was selected through a RFP process to manage the operations of the motel and rental houses, as a going concern. Since IHM assumed management of the property in 2007, the motel performance has steadily improved with positive annual earnings, an improved reputation, and is considered a valued business in the local community.
We engaged Ralph Miller and IHM to provide operations consulting and monitoring for an oceanfront resort in the Caribbean, operating with debtor in possession pursuant to a forbearance agreement. IHM identified practical recommendations for cost containment and revenue enhancement initiates; and demonstrated a firm understanding of local employment law and practises, union agreements, and other domestic legislation impacting the operation of a destination resort.
Ralph and the IHM team were detailed oriented, they knew how to collect, collate, validate, and act on feedback where feasible, our interactions were professional, and the unit owners were very pleased with the output and the work that IHM introduced and delivered at Nita Lake Lodge.
IHM was able to not only identify areas of concern, articulate them very clearly, and provide recommendations. IHM had the resources to step in as the operating manager very quickly, and during a nine-month period turned the operations around by almost $1 Million.
IHM assisted us in increasing the quality of our customer service in addition to implementing improved human resources support, development, and training programs. Their advice was also invaluable in our efforts to recruit managers and supervisors.
Initially tasked with providing a review of the operations of the Resort, IHM displayed such a high degree of professionalism and expertise that the decision was ultimately made to engage their firm to asset manage the resort on an ongoing basis. Over the course of three years, Resort revenues more than doubled without the addition of any new guest suites and without losing focus on customer service standards or profitability.
